RETURN & REFUND

➤Any feelings of skepticism you might have about investing in a new laser machine are completely normal! This is why SIHAO TEC LASER makes every effort to absorb as much risk as possible so you are free to make a good decision. We want to make it easy for you to prove that our laser systems are quality machines backed by quality support.

➤We want you as our customer to be 100% satisfied. SIHAO TEC LASER guarantees you a 30-Day Return window (beginning the date of receipt) to evaluate your purchase.

➤Within the thirty (30) days and for any reason you may exercise your right to return or exchange your purchase. A refund or exchange will be issued once machine has been returned and all items are accounted for. Returned items are subject to a fifteen percent (15%) restocking fee.

➤For your convenience we advise you to keep the original crate and packaging for possible return. Refunds exclude any shipping or handling costs for any reason. Any non-returned accessories will not be refunded. The shipping/handling fee orginally charged will be used as the basis for the non-refundable shipping fees. Please contact us prior to return shipping for confirmation.

☛ Support email: support@sihaoteclaser.com

SHIPPING & DELIVERY

• Where is the product shipped from?Our warehouses are located in America, Europe and China. We will prioritize the delivery of your package from the warehouse closest to you.
• How long is the delivery time?Warewhouse processing time 1-3 business days, from the warehouse, delivery time is 7-14 business days for general products and 25-35 business days for heavy＆big size products.
• How to get tracking information?Tracking information will be updated on the " My Order" page at the same time after the package is shipped.
• Why is the tracking number invalid?Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.
• What should I do if the delivery fails?Please contact the local carrier and re-schedule the delivery.

NOTICE: ONCE YOUR PAYMENT IS COMPLETED, PLEASE INFORM US BY PHONE OR E-MAIL IF ANY MODIFICATION IS NEEDED BEFORE WE DISPATCH YOUR PACKAGE. OTHERWISE, THE CUSTOMER WILL BE RESPONSIBLE FOR ALL EXTRA FEES CAUSED BY THE MODIFICATION.

➤  What about the delivery time？

The delivery can be made within the fastest 3 days.

➤Do you shop overseas?

At SIHAO, we understand that our customers come from all corners of the globe, seeking the precision and efficiency that our laser engraving machines provide. We are pleased to offer international shipping options, allowing our esteemed clientele to experience the artistry and craftsmanship of our machines, no matter where they may reside.

When it comes to shipping overseas, we strive to provide the utmost care and attention to ensure a seamless delivery process. However, it is important to note that international shipping can be influenced by various factors, such as customs regulations, distance, and local logistics. As a result, delivery times may vary depending on the country being shipped to.

Should you have any specific questions or concerns regarding overseas delivery, we invite you to reach out to our dedicated team of experts. Our knowledgeable staff is well-versed in the intricacies of international shipping and will be delighted to assist you. Simply contact us for support@sihaoteclaser.com, and we will be more than happy to provide you with the information you seek.

At SIHAO, we take great pride in our commitment to customer satisfaction. We understand that each order represents a unique artistic vision, and we are dedicated to ensuring that your laser engraving machine arrives safely and promptly, no matter where in the world you may be.

Thank you for choosing SIHAO, where precision meets elegance, and artistry knows no boundaries.

We will deliver English manual and video with the machine to you. If you still need our help, please contact us.

➤ Can you arrange the shipment for me ?

We can arrange the shipment for our clients by sea or by air, Trading terms FOB, CIF, EXW are available.Additionally,our company has warehouses in Europe, the United States for convenient and fast service.

➤ How long is the warranty of your products?

We provide 1 year of warranty for our machine.

➤ Do I need to worry about the quality of your machine?

We have an independent and complete brand, each machine will go through strict qualityinspection before packing, so quality is guaranteed.Meanwhile, for after-sales issues, our technical staff will provide a valid response within 24 hours.